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There was a horrific incident in Milwaukee this past Monday involving a tractor–trailer and a flatbed tow truck. It was caught on a police squad’s dash cam. I felt physically sick as I watched the tow operator start to open his door, and then close it as he saw in his mirror, the tractor–trailer coming…

“Bad mood” doesn’t really describe how I’ve been feeling lately. I don’t even like myself right now. I should warn people by putting a DO NOT DISTURB note on my office door. You know when you’re in a bad mood and people try to get you to smile with a bad joke or corny statement? You…

The word “trust” came up in a conversation the other day. The person I was talking to said everything in life is held together with trust. While I agree, I would also add “love.” What comes to your mind when you think of trust? For me, it would mean that I have faith and confidence…

In the television show What Would You Do?, hidden cameras are used as the show host observes and comments on how people behave when confronted with dilemmas that require them to either take action or just walk away and mind their own business. Various scenarios are created that force people to make split-second decisions such as…

My four-year-old niece was learning about symbols, so when I was in the car driving with her I would point out the golden arches and she would say, “McDonald’s.” Then we would stop at a stoplight and I would say, “red is for …” and she would say “stop.” Then I would say, “yellow is…

I haven’t gotten anything done on my to do list today. Frustration has set in and I just want to go home. Not sure who or what to blame so I am blaming it on the weather, which is in the 90s with humidity so high you just sit and sweat. If you’re in a state…

I sometimes struggle when talking to someone about a difficult situation. I’m not sure what to say or how to say it. It doesn’t have to be business-related either. I was recently faced with a situation where I needed talk to someone about a difficult situation, and I needed to shift from being challenging to…

The Wisconsin Towing Association recently sent out a survey titled, “Tell Us About Your Company.” The survey included the usual company information: Name, address, and a brief company history, along with an opportunity to comment on lessons learned, the biggest misconceptions of tow operators, training and certification, and final thoughts. As I read the responses,…

What’s needed to raise the bar of professionalism in the towing and recovery industry? What will it take to raise the standards of quality or the motoring public’s expectations our industry? My first thought would be education and communication. I had a lively discussion with a fellow tower about training and the three levels of TRAA certification.…

I sometimes struggle when I have to talk to someone about a difficult situation. I’m not sure what to say or how to say it. And it doesn’t have to be business-related either. I was recently faced with a situation that I needed to shift from being challenging to becoming cooperative. I decided to go…