Geri Roskopf’s Blog

In the television show What Would You Do?, hidden cameras are used as the show host observes and comments on how people behave when confronted with dilemmas that require them to either take action or just walk away and mind their own business. Various scenarios are created that force people to make split-second decisions such as…

My four-year-old niece was learning about symbols, so when I was in the car driving with her I would point out the golden arches and she would say, “McDonald’s.” Then we would stop at a stoplight and I would say, “red is for …” and she would say “stop.” Then I would say, “yellow is…

I haven’t gotten anything done on my to do list today. Frustration has set in and I just want to go home. Not sure who or what to blame so I am blaming it on the weather, which is in the 90s with humidity so high you just sit and sweat. If you’re in a state…

I sometimes struggle when talking to someone about a difficult situation. I’m not sure what to say or how to say it. It doesn’t have to be business-related either. I was recently faced with a situation where I needed talk to someone about a difficult situation, and I needed to shift from being challenging to…

The Wisconsin Towing Association recently sent out a survey titled, “Tell Us About Your Company.” The survey included the usual company information: Name, address, and a brief company history, along with an opportunity to comment on lessons learned, the biggest misconceptions of tow operators, training and certification, and final thoughts. As I read the responses,…

What’s needed to raise the bar of professionalism in the towing and recovery industry? What will it take to raise the standards of quality or the motoring public’s expectations our industry? My first thought would be education and communication. I had a lively discussion with a fellow tower about training and the three levels of TRAA certification.…

I sometimes struggle when I have to talk to someone about a difficult situation. I’m not sure what to say or how to say it. And it doesn’t have to be business-related either. I was recently faced with a situation that I needed to shift from being challenging to becoming cooperative. I decided to go…

Understanding the concept of what it takes to run a 24/7/365 towing and recovery business is not easy for many people. The normal day-to-day business aspect is similar to other businesses — employees, payroll, accounts payable and receivable, etc., — but the difference is what else it takes to be in this industry. Towing companies…

I’m having a wonderful time watching my granddaughter Izzy. She just turned one and is so stinking cute you can’t get mad at her when she’s being sassy. I guess because I’m with her for extended periods of time I notice so much more how she’s growing and learning  — just like my own two children did…

I’m often frustrated when I don’t know how to do something new on my computer or smartphone. I’m a hands-on learner and need to be shown, then told the hows and whys something is done to completely understand. I also like to write down instructions. Doing these things helps me process what I’m learning. Show…