Posts by Editorial Staff
2018 Shine ‘n Star Contest Call for Entries
The Tow Times April Issue kicks off the call for entries to the 2018 Shine ‘n Star tow truck beauty contest, brought to you by Tow Times and powered by Ford Trucks. Entry is free and can be done by mailing in the form in the April issue, or go to towtimes.com for online entry.…
Read MoreHeavy-Duty Recovery Tips, Tools and More
The Tow Times March 2018 issue features a look at heavy-duty recovery tips and tools, factors to consider about billing practices, wire rope types, installation and maintenance as well as dealing with the aftermath of an employee lost to a roadside accident. Recovery fans will enjoy how operators in the Netherlands uprighted a truck from…
Read MoreEnhancing Customer Touch Points to Your Towing Company
• Social Media — Most businesses have a social media page like Facebook. Check it regularly and engage with customers. Some of our MarketSmart clients use surveys or reviews on their Facebook pages. • Company Website — Make sure your website is mobile optimized — and fast. As we mentioned in a previous marketing tip,…
Read MoreOnline Reviews – Learn from Them and Take Action
One of the most important things you can do with online reviews is learn from them. If you’re receiving positive reviews about your friendly staff — great, keep it up. However, if a customer had a bad experience because, say, the wait time was longer than quoted, use the opportunity to show the customer you…
Read MoreTow Truck Insurance, Lighting and More
The Tow Times February issue covers a range of topics including personal lighting options for the tow truck operator — from flashlights to area lighting — the rising cost of tow truck insurance, benefits of deploying roadside service vehicles, the importance of properly handling and storing vehicles involved in crime cases, and preparing an emergency…
Read MorePreparing an Emergency Response Plan for Your Company
Preparing an Emergency Response Plan for Your Company By Joyce T. Powers As towing operators, you are by definition an emergency responder. Company owners and operators can approach a highway recovery or motor vehicle accident and work through the unique problems of that situation, keeping people safe and the roads clear. But have you planned…
Read MoreNew and Exciting Improvements at Towsafe
New and Exciting Improvements at Towsafe It goes without saying that towing and recovery is one of the most dangerous professions. A growing number of tow operators are injured or killed on the job each year. As a towing operator we know that your number one priority is to get the job done and return…
Read MoreFACE Investigation
FACE Investigation: Tow Truck Driver Struck and Killed by Van While Entering His Tow Truck Editor’s Note: The Kentucky Fatality Assessment and Control Evaluation (FACE) program is a NIOSH-funded program that studies work-related fatal injuries and exposures and produces investigative reports containing safety recommendations for workplace injury prevention. The content of this report has been…
Read MoreStay Safe Survey
Did you know that 48% of employees think safety meetings are held less often than they should be? Check out this recent safety survey featured in Tow Times Magazine where there are some impressive statistics.
Read MoreRoadside Safety
Tow Operator Roadside Safety Roundtable An alarming number of tow operators have been struck and killed or injured on the roadside this year. Tow Times contacted sources in the towing industry to create dialogue on how to combat this deadly trend. We thank them for their candid responses, and invite future discussion to develop positive…
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