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Enhancing Customer Touch Points to Your Towing Company

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• Social Media — Most businesses have a social media page like Facebook. Check it regularly and engage with customers. Some of our MarketSmart clients use surveys or reviews on their Facebook pages.

• Company Website — Make sure your website is mobile optimized — and fast. As we mentioned in a previous marketing tip, if your site doesn’t load in four seconds you could lose the visitor. Keep your content up-to-date and your contact info easy to access so visitors can easily get in touch with questions.

• Customer Feedback — Ask your customers for feedback. We have MarketSmart clients who have review cards at their businesses. Others send a follow-up email to their customers for feedback.

Here are some resources for Social media tips ,customer interaction and websites tips:

 https://blog.bufferapp.com/social-media-for-businesses

 https://www.inc.com/dan-scalco/5-website-design-tips-all-small-business-owners-should-consider.html

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