Isuzu Collaborates with Decisiv to Enhance Customer Experience

Isuzu Commercial Truck of America, Inc. has confirmed its long term collaboration with Decisiv, provider of dealer Service Relationship Management (SRM)software. The program, branded as Isuzu Connect, has been enhanced for the Isuzu dealer network. The program is being implemented in all Isuzu commercial truck dealerships across the United States and Canada over a multi-year rollout plan.

The benefits of Isuzu Connect, Isuzu says, are next-level quality of communication, timely estimates and increased repair accuracy. “Isuzu Connect will align the Isuzu dealer network with our goal of enhancing the
customer experience in a time where the product and technology gaps have continued
to get narrower,” said Shaun Skinner, president of Isuzu Commercial Truck of America
and Isuzu Commercial Truck of Canada. “Our dealership associates will have more
tools at their fingertips, including Isuzu’s Uptime Support team, to minimize downtime
and maintain a high level of efficiency within their service and parts operations.”

The Isuzu Connect rollout will focus on quality and efficiency for dealership users by leveraging dealer management system (DMS) integrations such as CDK, Karmak Fusion, Procede and others. This eliminates redundancies and utilizes the best of both the Isuzu Connect platform and each dealership’s DMS. Isuzu will employ an effective,
in-dealer training process that ensures dealer personnel are comfortable using the system for immediate productivity.