Industry News

Daimler Trucks North America LLC (DTNA) has created a new Customer Experience (CX) organization and named Paul Romanaggi as Chief CX Officer. DTNA launched its CX transformation in 2017 with the creation of a Customer Experience Day. During the now-annual event, employees and customers from across North America are brought together to brainstorm solutions to…

The driver of a Florida State Farm roadside assistance tow truck and a stranded motorist were involved in a crash on the Howard Franklin Bridge that joins St. Petersburg to Tampa. Adam Lopez, 29, of Tampa had pulled over to assist a motorist with a disabled vehicle when the approaching driver of a tractor-trailer swerved…

Quick thinking and first aid training enabled a New Jersey tow operator to save the life of a motorist severely injured in an accident on the New Jersey Turnpike. A full account of how operator Alex Petruccio took action to stabilize a man whose leg was severed in the July 30 crash appears on New…

A tow operator was killed on Friday, August 2, after being stuck by a vehicle on the shoulder of I-20 near the Ouachita/Richland Parish line in Louisiana. Operator Lloyd Moore Jr., 65, of Tallulah, La., was hit by an “unknown” vehicle as he was loading a disabled vehicle, Louisiana State Police say. Police are investigating…

A news report in The Atlanta Journal-Constitution states that tow operator Darrell Simpson, 26, of Marietta, Ga., is in critical condition after being struck by a hit-and-run driver at approximately 2 a.m. on I-285 in the Atlanta metropolitan area. Simpson had stopped to assist the driver of a Mercedes-Benz SUV that had crashed into a…

Fourteen drivers from 11 Professional Wrecker Operators of Florida (PWOF) member companies donated their time and equipment to help move 32 antique horse-drawn carriages on Wednesday, July 25. PWOF Executive Director Mike Seamon and member Bob Cortes coordinated the move with the Seminole County Sheriff’s Department and additional local law enforcement. Seminole County, Florida, resident…

Prosecutors are questioning whether Malik Dosouqi, 26, of Pacifica, Calif., is mentally competent to stand trial for the alleged June 17 and 18 killings of a tow operator and taxi driver in San Mateo County, Calif. Prosecutors say Dosouqi first lured taxi driver Abdulmalek Nasher  to a remote location on June 17 and fatally stabbed…

Season two of the Tow Business Podcast has begun. Visit towbusinesspodcast.com for more more information. Season two episodes will be: The importance and future of Quick Clear programs (TRIP, RISC, etc.) Employee Pay Structures — What Type & How Much is Right For Your BusinessDrivers – Some Get It, Some Don’t … Why? Certification –…

The Association of Professional Towers — Ohio joined with Miller Industries for a two-day advanced heavy-duty training class June 11 and 12 in Middleburg Heights, Ohio. Miller Industries instructor Tom Luciano was on hand to teach industry best practices in the classroom and hands-on. The training event was sponsored by Miller Industries, Matheny Tow Trucks…

The Corpus Christi, Texas, police department issued 36 tickets and impounded one vehicle during a special enforcement operation of the state’s move over law on Monday, July 15. The two-hour operation was assisted by Apollo Towing Services of Corpus Christi. Texas law requires drivers to move over a lane for emergency vehicles that includes police,…