Geri Roskopf’s Blog

Yesterday I went to the shop early to balance my checkbook and get a few other things done before the doors opened and employees started coming in. I was just about to make a pot of coffee when I remembered I couldn’t have any coffee because I was on a 12-hour fasting for some lab tests later…

I read an interesting article on Justin Cruse of WreckMaster, who was recently named the 2020 Towman of the Year by American Towman.  Justin is definitely striving to accomplish what his father Donnie Cruse did in 1991. Justin has a vision for the company that encompasses many aspects facing the towing and recovery industry in regard…

Many of us in the towing and recovery industry have at one time or another found ourselves in difficult situations where we feel in danger, or we’re being criticized for something we said or did. I think of these times as “being in hot water.” I wasn’t feeling well this past weekend and decided to…

February is American Heart Month, and “National Wear Red Day” to show support is Friday, February 7.  Nearly one in three Americans die of cardiovascular disease. The American Heart Association would like to change that, stating: “Let’s make a big impact! February is about more than just wearing red; it’s an opportunity to spread awareness, support…

I should know by now how to use the right words when asking or answering a question or some people might misunderstand what was communicated. For example, a customer wanted to know the price for a certain service, and she was quoted $225 plus tax. When the tow operator got to the scene, the customer handed…

I was reading the article “Car Carrier Accessories” in the latest issue of Tow Times magazine and the word “accessories” caught my attention because, as you know, women like to add accessories to show their fashion style. Accessories for a fashion statement are, for the most part, used as a decorative item to supplement one’s outfit. Jewelry…

There are many different ways for adjustments in life. For example, you can adjust your journal entries, get a chiropractic adjustment, or adjust the seat and rearview mirror in your vehicle. For many, the new year adjustment an attitude adjustment. Me included. Life is a mirror of our thoughts, beliefs and attitudes. We all have…

Being an employee in the towing and recovery industry is tough, not only on tow operators, but all employees and their families. This is especially true during the holidays, with missed parties, church services, children’s concerts and plays, dinners, family time and more. The stress level is right up there, along with a “Grinch” attitude.…

I don’t think there’s a week that goes by that I don’t receive a phone call or someone stops in the shop asking if my business will sponsor an event or team, donate a door prize or place an ad in the local paper or program. While I’d love to give something to everyone who…

I know the trend today is to not send cards wishing happy holidays to family, friends, colleagues or customers by snail mail, but I can tell you, with what I receive in the mail (snail and email) the other months of the year, I welcome those cards with a smile. I’m often asked why I…