Posts by Editorial Staff
30th Annual SourceBook, Financing, Professionalism and More
The Tow Times September issue contains the annual SourceBook, your industry buyer’s guide for products and services. (The SourceBook available in print or digital format.) This issue also features information on safely driving tow trucks and car carriers, a look at tow truck purchasing/financing options, and industry sources who offer their thoughts on professionalism. Our…
Read MoreTow Times SourceBook Digital Issue
The Tow Times 30th annual SourceBook — your towing and recovery buyer’s guide — gives you access to all the products and services you need … and maybe a few you didn’t know you needed. Click here for the digital SourceBook issue.
Read MoreFleetNet America Dispatches 100,000th Electronic Event
FleetNet America® announces it has completed its 100,000th electronic dispatch through sureEcosystem®. With customers’ expectations continuing to rise, FleetNet made investments to improve customer experience by using sureEcosystem, an electronic platform that allows service providers to connect and communicate directly with FleetNet. Jackson’s Diesel Service received and accepted FleetNet’s 100,000th electronic dispatch through sureEcosystem on…
Read MoreHONK Increases Speed of Roadside Assistance Calls with HONK Virtual Assistant
HONK Technologies, the platform connecting drivers and towing professionals, has announced the release of a new contact center customer engagement tool: the HONK Virtual Assistant. This new digital system combines interactive voice response (IVR) capabilities with a synchronized mobile web visual interface designed to help motorists who are in need of roadside assistance navigate self-service…
Read MoreUpdate: California Tow Operator Struck/Killed
Update: The tow operator who was struck and killed Monday, September 14, at approximately 8:45 p.m., on the eastbound Foothill Freeway in La Verne, Calif., has been identified as Christopher Herrera, 40, of La Habra. The California Highway Patrol stated that witnesses reported a BMW driving erratically and almost hitting other vehicles. Shortly afterward, the…
Read MoreTow Operator Killed in Castaic, Calif. Traffic Crash
A tow operator was killed in a traffic crash Wednesday, Sept. 16, in Castaic, Calif. The operator, a 63 year-old Ventura man whose name is being withheld pending notification of kin, was driving a flatbed tow truck on the northbound 5 Freeway at approximately 12:00 a.m., when his truck collided with the rear of a…
Read MoreGeorgia Tow Operator Killed in Hit-and-Run
A Georgia tow operator was struck and killed Thursday, Sept. 17, while loading a vehicle on the shoulder of Interstate 20 in McDuffie County, Ga. Eugene Jennings (Jason) Willis III, 31, was hit by a vehicle that crossed the fog line at approximately 2:30 a.m., according to the Georgia State Patrol. The motorist driving the…
Read MoreCalifornia Tow Operator Struck/Killed
A tow operator was reportedly struck and killed Monday, September 14, at approximately 8:45 p.m., on the eastbound Foothill Freeway in La Verne, Calif. The identity of the operator has not been released. The California Highway Patrol stated that witnesses reported a BMW driving erratically and almost hitting other vehicles. Shortly afterward, the operator was…
Read MoreDTNA Selects FleetNet as New Roadside Assistance Partner
Daimler Trucks North America (DTNA) has announced the introduction of new roadside assistance programs for both Freightliner and Western Star customers. Under the new programs, DTNA will utilize FleetNet America (Nasdaq: ARCB) to provide emergency roadside assistance services, including towing and recovery, mobile truck repair, tire repair, and more. “While unanticipated breakdowns are an unfortunate…
Read MoreSeptember is National Preparedness Month
Each September, National Preparedness Month encourages and reminds Americans to be prepared for disasters or emergencies in their homes, businesses, and communities. Homeowners, families, communities, and businesses can use this opportunity to find ways or help others understand more about preparing for disasters and reducing risks to health and the environment. There are many ways to reduce risks from contamination,…
Read More