Agero Announces Enhancements for Clients, Customers and Service Providers
Agero has announced a series of platform enhancements and services for clients, customers and their service provider network. The updates are steps Agero has taken in transforming the driver support experience to increase efficiency, speed service completion and offer new options for consumers.
“Aging vehicles and higher traffic volumes are equating to robust demand for roadside services, and we continue adding enhancements to our digital platform to ensure the best possible experience in those stressful events,” noted Jeff Blecher, Agero’s Chief Strategy & Digital Officer. “At the same time, we’re rolling out a series of new offerings to ensure our customers can offer motorists the best possible 360-degree support for vehicle ownership.”
The latest updates to Agero’s platform and suite of services include:
Payment Support Options for Consumers
Self Service Payments: A new online portal gives drivers the ability to securely and quickly process out of pocket payments during the time of service without needing to provide credit or debit card details to agents.
Digital Coupons: Twenty percent of drivers need help selecting a tow destination when their vehicle breaks down. With Digital Coupons, consumers can receive convenient, timely, targeted discounts at leading partner facilities from the Agero repair assistance and dealership network, helping reduce the stress and uncertainty for those who need help determining where their vehicle should go.
Intelligent EV Insights For, and From, Automakers
EV Battery Monitoring: This new capability collects and collates EV battery data from connected vehicles. In the event that EV battery data is outside of normal bounds, roadside assistance and emergency triage can be dispatched to support the customer and their vehicle.
Dedicated EV Handling Material: Agero’s vehicle handling knowledge portal has been updated to include a list of EV handling guidance and best practices.
At-Your-Fingertips Guidance for Service Providers
Service Provider Chat: A new, real-time chat functionality built directly into the Swoop provider experience gives service providers quick access to live and virtual job support agents. Available 24/7 and with built in automation logic, Service Provider Chat enables the Agero network to quickly communicate job updates.
Job Update Button: A new digital workflow for dispatchers allows for rapid updates to job status, directly from the Swoop Mobile App or Swoop Desktop.
Learn more about Agero Roadside Assistance here or request a demo.