HONK Technologies Updates Mobile Roadside Assistance App

HONK Technologies, the platform connecting drivers, towing professionals and insurers, has updated its touchless claims mobile roadside assistance app with artificial intelligence (AI) to increase ease-of-use and speed-of-response.

New capabilities include a chatbot that keeps customers informed throughout a service interaction while increasing intelligence over time. Insurance carriers now receive real-time updates on changes to driver arrival time or consumer location, maximizing transparency and enabling them to optimize the customer experience.

HONK’s network of more than 75,000 towing and roadside assistance service vehicles is used by insurers such as Farmers and Clearcover, along with fleet managers, manufacturers and consumers for dispatch. A proprietary algorithm finds and sends the best-positioned service provider partner available for each job, keeping most response times to 30 minutes or less.

“HONK’s AI-powered roadside assistance has modernized a long-standing, necessary function for motorists, providing the insurance industry with an opportunity to innovate,” said Corey Brundage, founder and CEO of HONK. “Consumers and carriers alike are looking for the best possible user experience. We offer seamless integration with carriers’ own roadside assistance solutions, allowing insurers to take advantage of our latest features.”