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Lots of Emotions – Don’t Forget the Joy

Dec 2nd, 2016 | By | Category: Geri Roskopf's Blog

Ever wonder how many emotions you go through in a day? I read that there are over 90 different, complex, varied and internal emotions we can experience. Emotions can be expressed by both verbal and nonverbal communication. Body language and, most importantly, facial expressions show […]



Black Friday for Towing?

Nov 18th, 2016 | By | Category: Geri Roskopf's Blog

In the U.S., Black Friday is the day following Thanksgiving Day. It’s regarded as the beginning of the Christmas shopping season with retailers promoting specials and sales for that day. Many non-retail employees (not towers, though) and schools have both Thanksgiving and the following Friday […]



In Honor of Our Vets

Nov 11th, 2016 | By | Category: Geri Roskopf's Blog

Veterans Day is observed on November 11 regardless of what day of the week on which it falls. The observance of Veterans Day on this date not only preserves the historical significance of the date — when an armistice between the Allied nations and Germany went into […]



Leadership Lessons from Mom

Nov 4th, 2016 | By | Category: Geri Roskopf's Blog

I receive Milwaukee BizTimes magazine and in February 2017 the publication will launch “Wisconsin Family Biz” described as “Focusing on Wisconsin’s family and closely held businesses.” “There are more than 10 million family and closely held businesses in the U.S.,” the description reads, “from ‘mom […]



We’re in the Same Boat

Oct 28th, 2016 | By | Category: Geri Roskopf's Blog

If you talk to other towers you’ll find they’re in the same boat as you. They face the same problems and unpleasant situations like taxes, healthcare and more regulations. The presidential election is less than two weeks away and I think everyone in the country is in the […]



Colleague or Competitor?

Oct 21st, 2016 | By | Category: Geri Roskopf's Blog

Sometimes I think that towers are their own worst enemy. This came to light last weekend as I listened to the owner of a towing company say that he focuses on calling his competitors his colleagues. If you look at the definition of each you can see the […]



Everyone Has a Story

Oct 17th, 2016 | By | Category: Geri Roskopf's Blog

We towed a rental vehicle to our lot because the driver had been arrested. The driver called early the next morning to find out what was needed to get her personal belongings out of the vehicle. She sounded quite desperate. Soon after I hung up with her, her […]



Knowledge at Our Fingertips

Sep 30th, 2016 | By | Category: Geri Roskopf's Blog

My in-laws recently sold their home of 60 years. They had bookshelves filled with encyclopedias,  the Google of my era — only in hardcover book form. Before I boxed up the encyclopedias, I opened one up and could hardly read the tiny print. How did I […]



Interoperability

Sep 23rd, 2016 | By | Category: Geri Roskopf's Blog

The first time I heard the word interoperability was at a Traffic Incident Management (TIM) seminar. I could hardly pronounce the word let alone spell it. The definition of interoperability is the ability of systems – especially computers or telecommunications — to work together without being specially configured to […]



One Action-Packed Weekend

Sep 20th, 2016 | By | Category: Geri Roskopf's Blog

On Wednesday, September 7, eight of us from Wisconsin piled into a van and headed south to Chattanooga to participate in the many activities at the Tennessee Tow Show celebration of the 100th anniversary of the first tow truck manufactured by Ernest Holmes. The weekend included […]