Towing Equipment Search:

Company Name:

Auto Data Direct, Inc.

Beacon Software

DENTED Development Inc.

Omadi, Inc.

towXchange

VTS Systems

XILYXIS Corporation

BCCS

FTI Groups Inc.

Linxup

Ranger SST

Service Station Computer Systems, Inc

Sonar Watch Inc.

Towbook

TowTrack Software

Tracker Management Systems

Transportation Information Systems

Software Name:

TOW123

Dispatch Anywhere/TowMagic/Towlien

InTow Manager Software Suite

Omadi Professional, Omadi Team, Omadi Essential

TOPS

VTS Lite, VTS Classic, VTS Cloud

Tow Administrator

DATOW Software

sureDispatch

Linxup GPS Tracking

Ranger

Digital Dispatch

TowTrax

Towbook

TowTrack Software

Tracker

iFleetGPS

Website:

http://www.tow123.net

www.dispatchanywhere.com

www.denteddev.com

omadi.com

www.towxchange.net

vts-systems.com

www.TowAdmin.com

www.datow.com

sureDispatch.com

www.linxup.com

www.rangersst.com/

www.sscsinc.com

www.towtrax.com

www.towbook.com

www.towtrack.com

www.trackermanagement.com

www.tisfleet.com

Contact Name:

 

Mike Haney

Dennis Thurlow

Ethan Galloway

Nathan Barker

Nigel Pestell

Bertha Bonds

Pam Buzzanco

Drew Doble

Steven Adamski

Jim Shellhaas

Bill Walker

Dan Messina

Tom Bacon

Steve Whitten

Sales

Ed Kasman

Contact Phone Number:

1-855-686-9123

440-237-6653 x107

(866)-706-2366

530-356-2015

866-800-8677 Opt 2

877-374-7225 Ext. 3

425-894-3269

1-800-866-8086

877-401-2345

314-732-4925

440.498.1495

(831) 755-1800

1-844-towtrax (869-8729)

810-320-5063

772-223-5351

800-445-2438

1-818-563-2839

Reference Ad on Page:

28

4-5

13

32-33

41

39

30

 

 

 

 

 

 

 

 

N/A

18

ACCOUNTING FUNCTIONS

Q1: Does your software integrate with a back office/accounting systems?

In Development

Yes - Full-featured A/R system.

Yes (QuickBooks Accounting)

Yes , it also performs several of the isted functions on its own.

Yes

Yes

Yes

Yes OUR OWN ACCOUNTING PROGRAM

Yes

Yes

Yes

Yes

Yes

Yes QuickBooks Desktop and QuickBooks Online

No

Yes

Yes

Q1B: If yes to Q1, is it compatible with Quickbooks?

In Development

Yes - Customers have option of utilizing built-in accounting system OR utilizing different versions of QuickBooks.

Yes

Yes , Quickbooks Online and Quickbooks Desktop/Quickbooks enterprise

Yes

Yes

Yes

No

Yes

Yes

Yes

Yes, and others

Yes

Yes

No

Yes

Yes

Q2. Does your software offer a payroll option?

Yes

YesCommissions only.

Yes - Commission Only

Yes , it also integrates with Intuit payroll

Yes , for Driver Commissions only.

Not at this time. Cloud version projected Q3 2017.

No

Yes

No

Yes

No

No

No

Yes

No

Yes

No

Q2A: Does your software automatically calculate driver commissions?

Yes

Yes - Can calculate driver commissions including the flexibility to calculate different rates based on the time of day.

Yes

Yes , commissions can be calculated several ways. E.g. Flat rate vs percentage, Different rate for each line item, different rate for types of service or tow, rates for more than 1 driver per tow

Yes

Yes

Yes

Yes

Yes

No

Yes

Yes

No, but you can export job data to excel and do the commission calculations easily

Yes

Yes

Yes

No

Q3: Does your software offer integrated credit card processing?

In Development

Yes - Swiped or keyed for both office and driver (field) functionality is INCLUDED.

Yes

Yes

Yes , merchant account conversion not required.

Yes Cloud, No others

No

Yes

No

No

Yes

Yes

Yes

No

No

Yes

No

Q3A: If yes to Q3, with mobile (field) processing (swipers)?

No

Yes , It's built into our mobile app for seamless payments.

Yes , you can run credit cards using our mobile app via PayPal

coming 2017

Not at this time. Projected Q2 2017.

Yes Cloud, No others

No

No

No

No

Yes - readers or manual # entry in the field; including field-based CC Pre-Authorization

No

Yes, with manual input

N/A

No

Yes

No

Q3B: Does your software allow for mobile ticket and receipt printing capabilities?

No

Yes - Bluetooth Zebra printing functionality is available for mobile printing on Apple (IOS) and Android.

Yes , or via email to customers

Yes , with custom mobile invoices/receipts available digitally and through mobile printers in the trucks.

Yes

Yes Cloud, No others

No

Yes

No

No

Yes - invoices and/or other documents

No

No

Yes

No

Yes

Yes

Q4: Does your software offer batch invoicing and statement printing?

Yes

Yes - Dramatically reduces time. Option of email, fax or printed invoices/statements are available.

Yes

Yes

Yes

Yes

Yes

Yes

Yes

No

Yes

Yes

No

Yes

Yes

Yes

No

DISPATCHING/TRACKING

Q5: Does your software integrate with a mobile system so drivers can have the apps on smartphones and tablets?

Yes

Yes - Two different apps. One for Dispatch/Owners and another for Drivers for security and simplicity.

Yes

Yes , a native mobile app so that it works with no cellular or wifi service. It is available on the apple app store and google play store.

Yes , both Android and iOS (Apple).

Yes Cloud, No others

"Tow Administrator Desktop, No TowAdmin Online, Yes "

Yes

Yes

Yes

Yes - the Ranger Mobile solution provides a complete tool set (including navigation, signature capture, pricing with extras,CC processing, driver notes, VIN entry/verifiaction); other apps are rarely needed

Yes

TowTrax is a mobile digital dispatch platform.

Yes iPhone and Android

No

Yes

Yes

Q6: Does your software integrate with third-party applications (e.g. motor clubs)?

Yes

Yes - We are integrated with over 40 3rd party systems including GPS, motor clubs, auctions, survey companies, etc.

Yes , most major motor clubs

Yes

Yes

Yes Cloud, No others

No

Yes

Yes

Yes

Yes

Yes

Yes

Yes

No

Yes

No

Q6B: If yes to Q6, which motor clubs?

Agero, Allied Dispatch Solutions, Allstate, GEICO, Nation Safe Driver (NSD), Road America, Quest

The most of any software. AAA, Allstate, Agero, USAC, Road America, Geico, Quest, Nation Safe Drivers, Allied, Pinnacle, National Auto Club. Copart, Dominion Auto, Allstate Canada, Road Canada and more.

Agero, Allstate, AAA, GEICO, Road America, AXA, Sykes, PDG, CAA, USAC, Quest

agero, allied, allstate, geico, quest, road america, NSD with a two way direct digital integration. We can integrate with any of several other clubs and third-party companies through an open API or via email scrape.

Agero, Allstate, GEICO, NSD, Quest, Road America, ADS

Agero, Allied Dispatch Solutions, Allstate, GEICO, NSD, Quest, Road America

N/A

AAA

Fleetnet

Our software is has an open API and can integrate with Third Party applications

Agero, Allstate, Road America, GEICO, QUEST, NSD, USAC, Allied, AAA (one way)

AAA, and can be used for all clubs.

Allstate, USAC, Quest, NSD, Road America, Fleetnet

Agero, Allstate, Allied Dispatch Solutions, GEICO, Nation Safe Drivers, National Auto Club, Road America, Quest

N/A

All major and more

N/A

Q7. Does your software integrate with GPS?

Yes

Yes - Integrates with more GPS (including hard-wired systems) than any software.

Yes

Yes

Yes

Yes

Yes

No

Yes

Yes, we are a GPS providor

Yes - Fully Integrated Ranger Solution - by Design

Yes

Yes

Yes

Yes

Yes

Yes

Q7B: If yes to Q7, which GPS systems?

TomTom, FleetMatics, NavMan, Street Eagle, C3

TomTom, Street Eagle(Garmin), Teletrac, VZW Network Fleet, GPS Insight, VTS (Silent Passenger), Spherion, Vehicle Path, Jett-Track, AVLocate, Driveok, EliteTrack, iTrack, FleetBoss, C3, Wireless Matrix, TSO Mobile and Fleematics (updated soon).

Navman Wireless

Omadi GPS, TomTom Telematics

BudgetGPS, Teletrac, Tom Tom

Tom Tom

TomTom

N/A

Geotab, TomTom, BudgetGPS

We are a 3G GPS provider and integrate with Google Maps.

Ranger-designed GPS Mapping Solution built on Google

TomTom, Teletrac, AtRoad

TowTrax has its own GPS based on Google Maps

TomTom, Driver Locate, US Fleet Tracking, Geotab

TomTom Telematics - Webfleet

Call for details

iFleetGPS

Q7C: If yes to Q7, what does your software offer (e.g. visual tracking of trucks, etc.)

Yes Visual Tracking of trucks on map, Dispatch to GPS Unit, Show PTO engagement, heading and speed information

TomTom, visual tracking and two-way communication. All others, visual tracking and advanced mapping tools for recommended driver and specific vehicle routes.

Yes

Yes . We offer 4 tracking maps with real-time location of trucks, drivers on a mobile device, and job locations (Point of interest or pickup locations). Other tracking options automatically provide the ETA for every job telling dispatch who the closest available driver is to the call. We use geofencing with tracking to automatically time stamp when a driver arrives to the scene and leave, as well as can provide patrol tracking using customer polygon geofences.

Visual tracking of calls and trucks. Color-coded icons for each that vary based on the status of the truck and the state of the call. Real-time ETA to the breakdown for each truck, including traffic.

Yes via Tom Tom

Dispatching to NAV units, status updates from drivers, visual tracking through TomTom WebFleet portal.

N/A

GPS reporting of movement summary and details, stop events, speeding events, visual tracking.

Real time GPS tracking, vehicle history report, Safe Driving Reports, authorized vehicle hours, vehicle idling alerts, geofence alerts, speeding alerts, harsh braking alerts, vehicle dispatching and messaging, track vehicle maintenance schedules, vehicle maintenance alerts and reminders, IFTA Fuel Tax Reporting, Route Monitor, Route Progress, Automatic customer emails, Electronic Logging Device (ELD), Hours of Service, Mobile Application, Google Maps, Fuel Card Integration, PTO Usage Tracking, Time card tracking, hours of usage and more

Location, Status, Truck Type; Visual Dispatch including avaialble trucks and open jobs; PTO/Engine/etc. On-Off; Idling, Speed; Communication Connectivity with the truck (GPS and mobile device); Moving without a job

No

Visual tracking of smart device by tow company, consumer, and third party

Integrated mapping system displaying the location of active jobs and drivers. Route planning for each call. Ability to dispatch calls from a map.

Calls are sent to in truck units so the driver can navigate to the call.

Visual Dispatch, Mobile Dispatching, Tracking, Reporting, Driver Shift Reporting

Real-time tracking on Google maps with Satellite, Street views. System allows unlimited individual vehicle monitoring windows. Vehicle tags show vehicle ID, speed, job status and PTO sensor status.

Q8: How does your software handle multiple drivers/trucks on one call?

Individual Tickets are created for each driver's task and are linked to one another making these types of tickets easy to find and manage. At time of billing TOW123 allows you to combine those tickets into one invoice.

Yes - improved multiple call functionality available in Spring 2017 release.

You can add as many drivers/trucks to a single call as required.

Dispatch can easily add multiple divers to a single call by clicking on the drivers name. This can trigger an alert to the driver with job specific information. Multiple trucks usually add into a call as line items on the invoice.

TOPS allows an unlimited number of drivers/trucks to be assigned to a single call. Each drivers' dispatch is timestamped independently and through each drivers' mobile application. Each driver/truck can have his or her own commissionable charges in addition to general call pricing.

Yes Cloud version, multiple drivers split commission or payroll. No other versions.

Additional line item on invoices for each driver/truck on the call.

Our software allows the customer to assign multiple drivers and trucks in the active dispatch screen.

This feature is coming in January 2017. Multiple drivers, trucks, and services will be able to be on one ticket. Reporting will calculate pricing per truck, driver, and service.

One device per vehicle. Devices can be moved from vehicle to vehicle.

Multiple jobs (different driver/truck) can be "linked" on one invoice; Invoices can be "split" to multiple "Bill To's"

When a driver arrives on the scene and makes physical contact with an actual member, the call can be reassigned to a dely driver.

N/A

Multiple drivers, trucks and equipment can be assigned to each call.

A call can either be split into separate calls or any number of charges can be added to a call and attributed to any number of trucks or drivers.

One click to add additional drivers/trucks to a call.

Each incident is massigned a uinique ID. Any number of vehicles (by vehicle ID) can be assigned to an incident.

Q9: Does your software provide audit trails (e.g. when calls are assigned, hooked, completed, reconciled, etc.)?

Yes All interactions in the system are logged and time stamped, including but not limited to: Enroute, Onsite, Loaded, Serviced, Dropped , GOA, and Ticket Changes

Yes , an audit log tracks all changes to a job with time and date of change as well as user info.

Yes , it tracks who entered, dispatched and last updated the call.

We offer the most extensive audit trail available, period. We track ever single character to every piece of info added, changed, or removed from a call. We track the specific user, the device, the time, and the location that changes are made. You can change what times a user can adjust and what times they cannot adjust.

Yes . TOPS stores user IDs and event date/time stamps associated with call record updates. Many are displayed in the software and others are stored behind the scenes for management reporting purposes.

Yes . SMS Text or direct input from Tom Tom.

Yes , dispatch auditing includes date and timestamps for call status changes. Full-featured invoice auditing is included and tracks all financial data changes along with the user name, date/time, previous/new values.

Yes we offer very detailed reports that can also be customized to every public agency requirements.

Yes

"Software can:
send customer email after visiting location
view vehicle history and usage
view PTO usage
"

Yes - both transaction events (e.g., hooked), and "virtual" statuses (e.g., truck crosses destination geofence), and notes detailing what/who for any changes to the call information and pricing

Yes Resolution codes 10-97, 10-98, 10-99 etc.

Yes, TowTrax offers complete time stamp audit trails for every step of the job

The history of each call, including activity events can be tracked within the call and in detailed reporting.

Yes. There are 7 time fields available to track call progress and we have automatic event logging for accountability.

Yes

Yes Drivers get an assignment on the MDT-3 on-board Mobile Data Terminal. Acceptance of the call provides the driver directions to the incident location. The MDT-3 provides a set of up to 6 Status buttons for the driver to update job status. A detail record is retained, including any photos of the job.

Q10: Does your software allow for alerting and if so how? (I.e. yellow notification when a vehicle has been stored for 7 days, red when it hits 30 days, etc.)

TOW123 provides user reports showing all vehicles on lot and how many days they are stored. We are currently in development for more advanced notifications around the lein letter process.

Yes - We have reporting and on screen notifications now. We also have email notifications with Towlien.

We have a complete notification system built into the software so any meeting, appointment can be entered into the software. We have additonal preconfigured notifications for cars in the impound, and trucks requiring maintenance. They popup similar to Microsoft Outlook, with the ability to Snooze or Dismiss the notice.

Yes , automatic email, text, push notification alerts can be triggered to any user. We can also create custom reports and lists that use color coding like green, yellow, red to alert users when to take an action.

Yes . For Dispatch, TOPS uses visual color code alerts for ETA management and customer priority. Calls which are received electronically have color coding and audible alerts. Dispatching to the driver offers Text/SMS and mobile application notifications. Additionally, there are color coded alerts for notifications of Holds, Notes, and alerts for required field data.

Yes , auto letter alert flag.

Yes , color notifications and audible alerts on dispatch screen, print and lien processing notification for configured states, and ad-hoc custom/user-defined alerts.

Yes

Yes visual alerts for updates on a call status.

Yes Email alerts, text message alerts, and application alerts. Types of alerts:
-speeding
-idling -(running motor and wasting fuel)
-geofence, waypoints, and landmarks
-harsh braking
-first ignition
-maintenance
-dispatch and messaging
-PTO/sensor usage
-automatic customer emails"

Yes - complete, color-coded, user-defined workflow management for the storage lot; also alerting for potential truck theft and speeding

No

No, TowTrax is not an impound or notification system. TowTrax is a mobile dispatch platform built with an open API to integrate into other impound systems

Impound reminders can be set up to notify users for events like letter reminders, storage limits, etc.

The Lien Sale area of TowTrack can be setup to cause individual calls to change colors when date/time deadlines are approaching or past. It can be customized for each customer.

Yes

No We do not offer Lot Management with the current version.

Q11: Does your software provide for uploading of photos to accompany an accident report?

Yes Unlimited Photos or attachments can be added. The system is not limited to just storing pictures. Can also store multipage PDF, TXT, and MS Word files.

Yes - Full featured vehicle damage/inspection report that captures defect and photo along with owner signature. This report may be sent to a 3rd party via email, fax or printed copy

Yes

Yes , and photos can automatically be sent within an alert. They can also be downloaded and or printed anytime including on the invoice.

Yes . TOPS allows for storage of images and documents at the call level.

Yes

Yes

Yes

No

No

Yes - photos are taken from the Ranger mobile solution, uploaded into storage, and thumbnails are shown on the job record; full photos avaialble with "one-click" from the job record; photos can be uploaded via Wi-Fi or real-time over the cell network (consumes more data)

No

No, but will in future development

Yes

Yes

Yes

Yes

STORAGE

Q12: Does your software offer multiple ways to search for a vehicle (look up by vehicle make, model, plate, last 6 of VIN, etc.)

TOW123 has powerful historical manifest allowing users to find any tow/vehicle by: partial vin search, tag, make, model, year, color, PO#, etc…

Yes - Multiple search options. Advanced search allows you to use full or partial search on nearly any data field.

Yes , over 80 different data elements or partial eleemnts can be searched, as well as multiple elements such as Vehicle Color & Vehicle Make.

Every single field or piece of information in Omadi is searchable. You can setup common search field for quick and easy access, use a global search, or even post a link on your website to allow the public (or specific clients through a login) to search for tow in (you can control what is visible in seach results for any user). Also when seaching you can search with partial info or for exact matches (like half of the license plate instead of the entire plate).

Yes . TOPS has the most complete search capability that exists. Searches can be done on any and all data fields, and can be either specific or partial searches. You can also search on the existence of unknown data or the fact that data is missing. This advanced search capability doubles as an ad-hoc report generator which is exportable to Excel.

Yes

"The Tow Administrator has a dedicated search screen where you can search for any vehicle ever entered into the system. Search on nearly 60 different data fields, and all search parameters can accept partial text (e.g. any part of a VIN can be searched, or entering “thom” will return “Thomas” and “Thompson” for names, etc.), plus search parameters can be combined into millions of different combinations. For example, you can search for all Fords with a Registered Owner named John in the last year with just a few clicks."

you can search by year, make, modle, vin. License, color, date in, log number, etc.

Yes Filters allow searching by call status, payment status, service type, driver, invoice #, customer code, date range, call number, PO #, ticket number, call details, vehicle details, etc.

Yes. VIN, Model, Plate, Driver age, driver sex, driver name, vehicle battery level, vehicle fuel level

Yes - fuzzy search logic: users enter whatever information is known, Ranger finds matches; users add criteria to further narrow search results

By license plate number, VIN, inventory location number

Yes, we provide extensive search and export features so that you can search and sort by any job data that you need.

Towbook has a quick search option, allowing users to quickly locate calls by VIN, PO, Invoice, Plate and Call numbers. Towbook also has advanced search options supporting date ranges, vehicle make, model and drivers.

TowTrack has an entire screen dedicated to finding vehicles in the system. A call can be searched using any combination of 34 different fields. It will also find results with only partial information.

Yes

Not in the current version

Q13: How does your software allow for storage tracking (e.g. bar coding, etc.)

TOW123 contains many reports help storage tracking. Additionally vehicle storage information can also be retreived using the mobile application

Yes - Multiple tracking options.

Yes , you can setup and configure as many storage charges as required, and assign a spectific rate to customers. You can also indicate if a customers service calls are automatically added to the impound.

Yes

TOPS uses QR codes that are assigned to each inventory item. Lot managers are able to search for and edit inventory, and do automated physical inventories using sophisticated mobile applications.

Unique stock number, last 4 of VIN and multiple others.

Inventory is tracked by invoice number.

The customer can run various on screen reports giving detailed information on all stored vehicles.

Storage lots can be created and inventory intake, release, and holding reports can be ran.

No bar code or scanning but we do offer asset trackers that can be attached to storage containers, cargo and more

QR codes can be placed on vehicles entering the lot; mobile app identifies vehicles using the QR code; mobile solution enables continued picture-taking (adding to pictures from the tow), condition reporting, and physical inventory management

Inventory locator

N/A, we do not provide impound services

Users can create multiple types of storage rates. Storage rates can be set for each account if needed.

We have a field designated for barcodes. Any standard reader can work with the program.

Yes

Not in the current version

Q14: Does your software offer a customer portal where they can track their vehicles, see storage charges, etc.?

No

Yes - Including photo options (including shared/public views), automatic call submission and more. We also allow passwords to be assigned for each account – so Bob’s Chevrolet can be different from Tom’s Ford.

We typically offer customer portals using our customers existing website, so it looks like you are going to their website, not ours.

Yes , the customer portal is fully configurable to control what is accessable. You can share reports, lists, history,and many other things. It can also be used to request a tow or check the status of a current job or request.

Yes , there are several tools available including a public facing search tool which is added to the impound managers website, and tools intended for municipalities. These tools detail impound status, and can include pricing, location of storage, attached images, and documents.

No

Yes

No

No

Yes

Yes - based on permissions granted

No

Customers can track progress of a tow job in real time

Yes

No

Yes

Not in the current version

REPORTING

Q15: How does your software package handle the lien process?

Integration with Auto Data Direct allows direct access to owner/lien holder information in 34 states. Electronic certified mail is available in multiple states with more coming on line. Call for 855-686-9123 more information.

Yes - Beacon's TowLien product automates the lien process without having to make a trip to the post office and has the ability to directly retreive owner and lien holder information electronically from the DMV. Letters are also available in non-TowLien states and can be printed in Dispatch Anywhere.

We only provide the lien porcessing notifications. All lein processing would be handled by an outside product. We have integrated with 2 or 3 in the past.

We track the entire lien process from the vehicle being towed to impound all the way through to the vehicle sale or release. This process is configured to how the tow company wants to receive reminders and notifications to take a vehicle through the process. We produce custom PDF documents for clients like notifications/letters to vehicle owners, state required documents, and auction packets. You can attach paperwork to the tow record to store it digitally forever. We now also offer an integration with AutoDataDirect to help companies using thier service for the same process.

TOPS uses a step-based lien process. This process can be based on many criteria, including number of days after impound, number of days after a specific event, letter or document creation and other items as event milestones. The TOPS Lien process can update pricing, set planned Auction dates, and define auction item types. TOPS also integrates with certain states for DMV vehicle registration records and with the USPS for certified mailings.

Full Auto Impound/MVR First Letter/Abandoned Second Letter. Auction.

Lien processing reminders, state-specific storage calculations and lien processing forms and letters are available.

Yes and its free to all California towing companies.

N/A

No contracts and No Fees

Ranger inserts relevant data (e.g., vehicle data, storage charges) into either standardized letter formats (e.g., first or second notice), or custom letters as supplied by customers

Shows when the vehicle came in how many days for the impound the rate, which agency etc.

We do not provide impound services, but provide an open API design so that we can intergrate with impound software systems

Towbook generates letters and forms required for managing the lien process.

TowTrack can customize a lien process for each customer individually. We set up a separate tab for each step a customer will go through to bring a vehicle to auction. Any paperwork required is added to the appropriate step. We can add whatever paperwork is needed right into the program.

Yes, call for details.

N/A

Q16: What reports does your software offer and can they be tailored to individual company needs (e.g. customization of invoices, etc.)

Invoices and statements can be customized. TOW123 offers many reports to help a company perform reporting: Accounts Receivable, Current Lot Inventory, Ageing Report, just to name a few.

Four categories: Dispatch, Accounting, Impound, and Administrative. Multiple reports in each category. Eighteen different invoice formats/six statement formats with more being added based on customer input. Hundreds of sorting/filtering options available for customized metrics.

We have over 150 reports in the software ranging from Truck, and Customer profitability, to simple call logs. Custom invoices and statements with towing companies logo is also be added.

First, we offer a custom reporting aspect where you can adjust or create reports specific to your company that will be used to run the business. In doing so we have developed many standard report templates like daily totals reports (for total calls, tows, billings, money collected) and each report can be viewed with different groupings (e.g. revenue by driver, revenue by truck, revenue by tow yard, revenue by customer, revenue by police department). We have not yet run into a report that Omadi could not recreate.

TOPS offers a larger set of base reports. These includes daily metrics, call receipts, invoices, statements, driver and truck productivity, accounting, auditing, call, inventory and holds management, auction, etc... Additionally, Customers may request new and customized reports. TOPS supports multi-company setups, and reporting allows for individual and rollup reporting. TOPS offers a very complete reporting module.

More than 200 custom reports

Various financial reports such as Sales Journal, Income Reports, A/R reports are included, along with multiple reconciliation and commission reports. Dozens of invoice and receipt variations are available and as well as many custom-built reports and letters for financial recovery and collections. New reports are added through our CDR process.

current inventory, released vehicles, incoming vehicles, reports by agency, franchise reports, call listing, driver reports, truck reports, expense reports, DOJ reports, lien reports, driver commision reports, truck maintenance reports, 13 accounts receivable reports. We offer many more plus complete customization for accountability.

Customer Activity, Vehicle Productivity, Employee Productivity, Current Inventory, Intake, Release, Detailed Call Record, Service Type Activity, Employee Commission, Call Details, GPS Reports.

Yes all reports can be tailored. Some of our reports include:
-safe driving reports
-vehicle idling reports
-advanced trips showing vehicle activity
-vehicle history report
-maintenance reports
-fuel tax reporting (IFTA)
-job completion
-time cards and payroll
-PTO/sensor reports
-vehicle stops report
-driver report card
-fleet activity reports (summary of all vehicles)"

"• Over 35 management reports - Sales/Revenue (6), Call Stats (2) Accounting (8), Truck/Fleet (10), Storage (3), QuickBooks (3), Other (6) - with reporting by Division
● Each report can be customized by users with: filters (e.g., date ranges), ordering (e.g., ID, ticket), grouping (e.g., Driver, Truck, Acct.)
• Pre-defined reports are provided for ease of printing; users can also define report formats themselves
• GPS ""breadcrumb trails"", Driver behavior reporting (e.g., speeding, hard braking), truck theft alerts, and GPS stop reports for identifying activity that is not company-related
"

Numerous too many to list, grouped by call, billed service, storage, performance

We provide complete search and export capabilities so that the user can customize whatever job reports they need, such as payroll and customer activity.

Towbook has an extensive list of reports, including Dispatching Reports, Cancelled Calls Reports, Financial Reports, AR Aging Reports, Sales Tax Reporting, GPS Reporting, Commission Reporting and Truck Expenses Reporting. Towbook also supports custom reporting for Impounds.

We offer a wide variety of Financial, Management, Productivity and Inventory reports. There are over 40 standard reports available to use. We will also custom modify or create entirely new reports as needed; usually in only a few days time. The custom reports are included in our support at no extra charge.

Over 150 standard, any report can be customized

iFleetGPS provides a standard set of reports including (a) Tracking Detail, (b) Zone In/Out detail, Sop/Movement Report, (c) Sensor Reports, (d) State summary (IFTA) reports.

Q17. Does your software easily export to Excel?

Yes

Yes - including comma delimited, html and pdf formats.

Yes

Yes

Yes

Yes Cloud, No others

Yes

Yes

Yes

Yes

Yes - CSV export; converts to Excel by Excel

Yes

Yes

Yes

Yes

Yes

Yes

Q18: Does your software offer automatic customer retrieval through phone number recognition?

No

No - However Beacon strives to update software features based on customer demand.

No

When a phone number is typed into Omadi it will indicate if that number is associated to any person you have towed for before.

No

No

No

No

No

No

No - call takers type first letters of customer name; Ranger types forward and/or downselects to relevant options in a drop-down menu

No

Yes, we store all vehicle and customer data for every tow job for retrieval.

No

No

No

Yes

ADMINISTRATIVE/OFFICE

Q19: Does your software offer different clearance /permissions levels for administrative versus dispatch, etc.?

Yes Users can create and manage all permissions in the system

Yes . Each user has specific restricted access tailored by the admin/owner. Unlimited number of user levels and combinations available.

Yes , we have a very detailed security system allowing admins to setup ADD, EDIT, DELETE capability in every aspect of the software. We can create individual users allowing them to see or print only what is required to perform their job.

Yes , and these levels of acccess can be customized to fit your needs.

Yes . All user security levels are customizable, with hundreds of individual security items available. User roles can be general to the user level or can be tailored to suit individual employees' responsibilities. This feature of TOPS is very complete and helps companies lock down user access and improve cash controls.

Yes , multiple. Owner, Administrator, Operator/Dispatcher, Driver and more if required.

Yes , the Tow Administrator has a fully customizable security authorization module that allows office managers to specify the exact level of access each user has to add, modify and remove data across invoices, dispatch calls and application configuration. A role-based security authorization configuration is also included and can be used by office managers.

Datow is not only password protected by permission levels but needs an additonal password to release vehicles. You can assign access to only certain areas in the software and restrict employees from going where they aren't supposed to go.

Yes

Yes Admin user and Limited User. Can also place vehicles in 'groups' and communicate with those 'groups'

Over 60 discrete permissions; each can be further defined by selected Division(s)

Yes This is done in the user set up uder user restructions.

No, but this is in future development

Yes

TowTrack has a simple but powerful system for handling individual users. They have a role as either a Manager/Owner or a standard user. Individual privileges can be controlled per user including a system to control report usage.

Yes

Yes iFleetGPS provides individual Log-in and password assignment. Each log-in is permitted acces based on System assignments.

Q20: Is your software web-based? What platforms can I use to access your software?

Yes TOW123 is a web-based platform and can be run on any computer with a Chrome/WebKit compatible browser

Yes . Mac/PC. Mobile apps are Android and iOS (iPhone).

No , its not HTML-based, but you could run it in the cloud if you choose.

Yes , any web browser. As well as the app on the Google and Apple stores.

Yes , The main TOPS application is Windows based and presently only runs on Windows. We are in the process of converting this to a browser based application. All bolt on browser based applications will run on any internet connected device. Our mobile applications are Android and iOS (Apple) compatible.

Yes Cloud, No others

Cloud database option is available for the Tow Administrator Desktop. TowAdmin Online supports Chrome, Internet Explorer and Safari on Windows and Mac platforms.

No, but it can be accessed from multiple locations using remote access software such as Logmein, Hamachi, etc.

sureDispatch is cloud based software that can be accessed from a computer and both Android and iOS mobile platforms.

Yes any web browser can be used to access our web-based software and we also have an iOS and Android mobile application

Yes - pure SaaS (Software as a Service); requires only a browser and an Internet connection - i.e., accessible anywhere (office, home, truck)

Yes Cloud based and can be accessed with any internet connecion. Information is redundantly backed up within the secure server room and backed up off site at two other location which is owned and maintained by SSCS.

Yes, we are cloud based and you can access the platform through any Internet connection

Yes Towbook can be run on any device with internet access, including: Windows, MAC, Android or iPhone.

No. TowTrack is a locally installed program.

Yes. Internet or Windowns products

Yes Any Windows based browser from Windows XP to Windows 10. Also available for any Android tablet or smart phone. All access is via Internet or WiFi connection.

Q21: Does your software allow for mulitple users at the same time?

Yes

Yes - both multiple users AND multiple divisions.

Yes

Yes , unlimited users can login at the same time.

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes all Towbook customers receive unlimited user accounts.

Yes

Yes

Yes

Q21B: If so, is there an upcharge for a multi-user package?/

TOW123 allows for unlimited users with no additional charge.

Different tiered pricing levels are available.

Yes

We have packages avaialable with unlimited users, and others that are billed out per user charges.

TOPS is priced based on maximum concurrent users

Yes Cloud, No others

"Tow Administrator Desktop, No
TowAdmin Online, monthly per user fee
"

Yes

sureDispatch offers unlimited users.

No

No "multi-user license"; However pricing reflects number of users that will be working in the solution

They is an initial fee for the first user and a monthly fee. Additional user are less than the first.

No

No all Towbook customers receive unlimited user accounts at no additional charge.

Our initial purchase includes 5 "workstation" licenses. The number of actual users is not limited in any way. Additional licenses can be added as needed. $100 per workstation 1 time fee.

Yes

Not Required

Q22: What type of back-ups does your software permit (e.g. to the cloud, in-house to a back-up drive, etc.)

Minimal local backup with full system backup in the Cloud

Daily (cloud) backups maintained for all customers. Customers have the option of an call export report in excel backup.

you configure the backup of the software daily at midnight and can have that backup file pointed to a cloud-based backup service like Dropbox or OneDrive, or to an inhouse backup solution.

Cloud automatically and in house on demand

TOPS is a web-based (Saas) application and is backed up in several ways: 1) redundant hot servers; 2) On-Site backups 3) Off-site backups; and 4) replicated off-site for Disaster Recovery.

Azure for Cloud version, In-house and license OIS server for other versions

Database back-up to any user defined location (to the cloud or in-house).

We handle any form of backup and we offer Cloud backup in the purchase of our software free for 1 year and additional years can be purchased at a discounted rate.

sureDispatch is cloud-based.

Private servers and we guarnatee your data is stored for 30 days.

The Ranger Solution is hosted in a commercial, Tier 3 data center with redundant power, Internet, and cooling; 24/7 monitoring; automated nightly back-ups; disaster recovery to a different data center

Cloud based and can be accessed with any internet connection. Information is redundantly backed up within the secure server room and backed up off site at two other locations which are owned and maintained by SSCS.

All TowTrax job data is stored in the cloud

Towbook is backed up every 5 minutes in multiple locations. For local back-up, Towbook supports exporting data locally via detailed and comprehensive reports.

We create TowTrack with a set of tools that allows for very simple and flexible backup. Local drives, flash drives, CD-Rs or remote cloud services are all very easy to use as a means to back up TowTrack data.

Cloud, Local

iFleetGPS is a Cloud based application. Multiple backup process are used based on the data archive requirements.

Q23: Is there a limit to the amount of history I can keep?

No Limit

Yes - unlimited history. Beacon has maintained unlimited customer data since 2001.

No

No

No

No

No , there is no limit to the number of records which can be stored and there is an archive database option available to help keep databases performant.

Absolutely not. You can keep everything indefinitely.

No

we guarnatee your data is stored for 30 days.

Job records are retained indefinitely

Nope unlimited and kept forever under the autorized users login.

No

No limit.

While there is technically a limit to the database size, we have customers with well over 10 years of history and they are nowhere near the limit. If they wish, a customer can "archive" their data at any time and save it for future viewing.

Depends on the function, but primarily the answer is no.

Yes There is a 90 day history available on-line. Thre is an off-line archive available based on customer needs.

Q24: What is the base price of your software?

149.00* -249.00

Pricing is based on software products that are utilized (Dispatch Anywhere, TowMagic and Towlien) and monthly call volume. All pricing includes lifetime training and support.

$2,995.00

$99/month with an annual agreement

$125 per concurrent user with a minimum of $325 per month.

Cloud begins at $99.95. Other versions begin at $199.95.

$75 per month, no contract required.

The single user price is $995.00 to purchase but you can rent per month as low as $40.00 per module. You only by what you need for your business.

$69.99 per month or $699.99 per year.

22.99 subscription per month

Fixed monthly price based on scope of functionality desired (not priced by call or consumption parameters). Call for information

Call for a quote

No base charge for TowTrax. Pricing is based on outside digital dispatch transactions.

$49 per month.

TowTrack is $2400 with all features and 5 workstation licenses. We offer 2 different free trials and we also offer payment plans with no extra fees or interest.

Depends

The basic monthly fee for Vehicle Tracking is $29.95 per month. Additional modules as low as $2.50 per month.

Q25: Do you charge for updates? Is there a window of updates that comes with the initial buy?

No Update Charges

Yes No charge for updates or revisions including the new version of Dispatch Anywhere that is currently available.

Not if on an annual support contract. 12 months of updates comes with the software.

No Charge for updates- every customer automatically gets updated every time there is a release

No . All Updates are included in the monthly fee.

No

No , all updates are included in the monthly fee.

Updates can be purchased when they are available. All updates are included in the first year with your purchase.

No charge for updates.

Free updates and software is updated as needed.

No - As a SaaS solution, the frequent enhancements implemented by Ranger become available to all current customers as they are "elevated" into the production environment

Nope, it included as part of the monthly service fee.

No, all TowTrax users get automatic updates at no charge

No charge for updates - ever.

Support and updates are included for 1 year after the initial purchase. At the end of the first year the support/update package is offered for $600 per year. The support/update service is optional.

Depends

There is no charge for upgrades.

Q26: What type of training /support do you offer with your software?

Free Training and Support with Subscription

Our trainers give undivided attention during scheduled training session using remote access. Online help desk, videos and tutorials are also available. Standard support is available during business hours and emergency support is available 24/7. No extra charge for support or training.

We assist the cusstomer throughout the entire setup process, offering guidence on best practices. We also train users in dispatching, data entry, backoffice and day end reporting. It is at the customers disregession how much training is required for themselves and their staff.

Training is covered during the implementation of the software and facilitated by an Omadi Implementation Engineer. This training can be either onsite, or remote via screen share and conference call. We also have online training material available to our customers to watch on youtube, or view PDF documents that explain how to setup and use omadi. Support is 24/7 with oncall support teams available via chat, email, and by phone.

Training is included as part of the system setup. Ongoing training and support is available through our Helpdesk.

Included in license fee.

Both screen sharing and phone-based training and support is offered.

We offer onsite as well as web based training and support.

Phone and email customer support are available during daytime hours of 7:30am - 5:00pm Central Time. We offer free demos and any additional training necessary in an online conference platform for anyone using sureDispatch.

"We have Customer Success team that's in Saint Louis, MO.
Linxup customers get 3 training/support calls from this team within the first 30 days. We also offer webinars, blog and video content, and customers can call our Saint Louis location for technical or support calls any time. "

"How to" instructions are embedded in the software. However, consistent with adult learning research, most training is person-to-person in initial training sessions and then upon request as questions arise (JIT)

We offer classroom and remote traing. In addition to unlimited help desk support from our SSCS support desk. Calls are answered by a receptionist and than routed to a tech.

Webinar, video, one on one phone training

Towbook provides free setup assistance, including 24/7/365 live telephone support and live in-app chat support.

We offer support for the first year at no extra cost. After that period optional enrollment is $600 per year. We train, support and sometimes re-train using remote connection tools. We always offer live phone support during business hours.

Free, paid, remote, on-site, custom.

We offer Customer Service 24/7 for SSA subscribers.

Q26A: Is it included with the base price or does it cost more?

Included

Lifetime training and support is included.

Yes training is included with the base-price

All support is included. Implementation pricing varies depending on the size and scope of project.

Yes , training and support is included in the monthly fee.

Included

Yes , it is included in the monthly fee.

We do include 8 hours of support with your purchase and more can be purchased as you need it.

Remote training is included.

It is included in the base price

Three full days upfront per the Services Agreement, delivered typically on a JIT basis - usually over the web, but on-site is also available. We have never turned down or charged extra for service/support - it is included in the monthly subscription

Included

No base price, no charge for TowTrax training

All setup and support assistance is included in Towbook's base plan.

See Above

Depends

We offer an SSA (Software Support Agreement) for all optional software modules. Standard Vehicle Tracking is at no cost.

Q27: What feature(s) set your software apart from competitors' software?

Electronic access to 34 state DMV data bases, Dispatch Map, Free Mobile Apps, Send calls to Drivers, VIN Scanner

Over 15 years of experience and our software used by many of the most succesful towing and roadside companies in the industry. It was built by towing professionals that understand the towing business. Customers that utilize the full power of our software reduce costs/overhead and dramatically improve profitability. Beacon makes sure that you are trained properly and supported. We're with you for the long haul. computer assisted dispatch that recommends which driver should be assigned to a call. Uses a lot more than distance to make the decision.

Most the towing-specific software on the market perform the same tasks. Our strength is our abiality to adapt the customers "unique" needs. As a local database solution, we can make report and software changes specific to the needs of individaul customers, without effecting other users of the same software in a cloud-based solution. We beleive that cloud-based software is a great tool for communications & tracking, but we are firm beleivers that business critical data belongs inhouse.

Omadi is the most customizable towing platform. Omadi has the most robust mobile app that works without cell service. We have spent the last several years becoming experts in towing management and towing effeciency and built the software to reflect that. One example is our dispatch dashboard, that allows you to see all holding calls, active calls, driver and call locations, ETAs, and appointments all from one screen to drive quick and correct decision making.

Some features which set our software apart include: Customizability; Mobile applications; External Interfaces; Complex Search Capabilities; Advanced Automated Pricing; In-depth Role based user Security; Lien Sale/Auction Module with customizable Auction check-out process, including custom forms and state tax calculations; Police and municipality interfaces. More importantly, what sets our company apart is our desire to treat our Customers as business partners, our Customer Service, and Up-front interview process with business process analysis.

Only company to offer both platforms PC/Serve and Web platforms. Support prompt/with 15 mins on live. Industry knowledge, especially Texas. "Relationship built on trust, once client at a time."

Data search capabilities are the most advanced in the towing vertical market. Tow Administrator has a simple, easy-to-use design that requires very low maintenance across all features.

We offer a complete truck maintenance software. We also give our lien sale software free to California towers because we are licensed DMV information vendors and they can get all the information from us to process their liens. We also have our own in house IT services that can provide expertise in the purchase of hardware as well as setting up your network, cameras, phone systems, internet, etc.

Low cost, no charge for unlimited users.

"Low cost provider
Software and online portal is easy to use
Responsive support team located in United States"

"▪ Leadership in Operational Productivity (more calls per driver while using less fuel) with accompanying tools/information for dispatchers (SmartDispatch) and drivers (can receive, price, and clear calls on their mobile device)
▪ Fully integrated - Dispatch, Advanced GPS Mapping/tracking (no separate bolt-on solution), Mobile Solution for drivers, Credit Card Processing, Printing, Lot Management, Picture-taking, Accounting and Reporting
▪ Specialized processes for scheduling/assigning transport jobs
▪ Advanced, mobile-enabled functionality for lot mangement and private property impound
▪ Mobile solutons that ACTUALLY WORK in the real world of imperfect carrier networks
▪ Exceptional customer service"

US based company since 1981 with over 60 employees. Cloud based, unlimited help desk suppot by SSCS staff, life time training and a Preferred AAA provider.

Allows drivers to receive tow jobs from multiple motor clubs/sources with one APP on their smart device, no monthly charge, no set up fee, you can track drivers without monthly GPS fees or hardware, very simple, user friendly, open API (open to integration with impound software systems if needed)

Digital Dispatching, Direct Billing, GPS Tracking, Automatic Impound Letters.

TowTrack has always been about simplicity and flexibility. We have a very powerful and yet very easy to use program. The entry screens are attractive and the workflow is smooth and very easy to learn. At the same time we have an approach that allows our customers to use the program in a variety of different ways to meet their needs. We offer unlimited charge and payment categories. Most importantly we customize certain areas, such as lien sale, and any paperwork or reports for each individual cutomer. TowTrack is a locally installed program that does not rely on an internet connection to run. Our customers' data is locally stored and always available to them even if our relationship ends. We have 20 years experience satisfying the needs of towing companies all across the country and that shows in our program.

 

The MDT-3 Mobile Workstation comes in 4 versions. Version 4 is for the Towing and Recovery providers. V4 basic package includes (a) Vehicle Tracking, (b) Driver Log In/Out accounting, (c) Lunch & Break accouting, (d) 2-way Digital Communications, (e) Job Assignment with Map Routing, (f) Job Status Update, (g) Job Photo Capture, (h) Daily Vehicle Inspection Reporting. ---- In addition, we offer 2 companion software packages including; (X) Vehicle Maintenance System and (Y) Up to 4 mobile camera DVR with Remote Access.