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Walk a Mile in My Boots

Jun 22nd, 2018 | By | Category: Geri Roskopf's Blog

Sometimes when someone doesn’t understand where you’re coming from and begins to criticize you, don’t you want to tell them to “walk a mile in my shoes” — or in the towing and recovery industry — walk a mile in my boots?

Take this scenario for example: It’s 2:30 in the morning and you receive a call from central dispatch asking if you have a big wrecker available for a loaded tractor-trailer jackknifed on the highway. It’s snowing and about 15 degrees outside. While a bit foggy (because you had just gotten to sleep), you start getting dressed and your mind begins making lists of what equipment you need, possibly more tow operators, etc. At this point you’re not thinking about getting paid. Your main goal is to get the roadway cleared safely and quickly.

Now the recovery job is done. The tractor-trailer has been pulled out of the ditch and is drivable. The paid entities — law enforcement, fire/rescue and all other first responders — have left the scene and the owner of the truck, not the driver, is not happy with the recovery bill.

I sometimes want to ask that person if he would get up at 2:30 in the morning during a snow storm, take out equipment that costs more than my house and spend a couple of dangerous hours rigging and winching his truck and trailer out — all while traffic is speeding by. Add in the facts that the truck has no damage, the trailer is still intact with the load and his driver can be on his way.

This person might argue that having a towing and recovery business is my choice, and they would be correct. But I am providing a service, and need to be paid for that service.

Can I suggest just taking a small step in my work boots to at least try to understand? I know it would make a difference.