Thank You

I recently had a phone call where, if I could have, I would’ve hung up on the caller. I was literally being screamed at. I’ve been in business long enough that I’ve handled these types of calls, and I’ve often found they result from a lack of understanding, or something was missed in communication. I did attempt to explain, but she didn’t want anything to do with it. I don’t like to leave a situation without it being settled to everyone’s satisfaction, but I guess sometimes you just can’t.

A friend’s son – Bobby – has Down syndrome. Because of the virus, he hasn’t been able to go to work at the Threshold, an agency that supports people with developmental disabilities. His routine has been disrupted and he shows a lot more anxiety. Linda, his mom, says he watches for the mailman and lets her know when the mail comes and, like most of us (minus the bills), he loves opening mail addressed to him. So, I sent out a request to family, friends and fellow towers to send Bobby a card or note.

I just received a thank-you picture card from Bobby. On the card were several photos of Bobby and all the cards he received. His mom wrote this message for him on the back of the card: “My collection of cards and letters continues to grow and cover the walls of my room. It has made me feel so special. Thank you for sharing your family and friends with me.” It melted my heart to see that Bobby signed the card.

Of the two situations mentioned above, two words — “thank you” — helped offset the not-so-nice one.

I know many New Year’s resolutions have been made; let’s add a resolution to say “thank you” more. That small gesture of kindness will make someone’s day — I know it did for me.