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Hino Trucks Repeats Top J.D. Power and Associates Rankings for Customer Satisfaction

Jan 20th, 2012 | By | Category: Industry News

Hino Trucks ranks highest in customer satisfaction with conventional medium duty engines, illness four years in a row and Hino Trucks ranks highest in customer satisfaction among conventional medium duty trucks, more about two years in a row, there according to the J.D. Power and Associates 2010 Medium Duty Truck Customer Satisfaction Study.

Engine Study

As competition intensifies in the medium-duty truck engine market, quality and reliability remain the most important aspect of overall satisfaction. The Engine Study, now in its fourth year, measured customer perceptions of 2010 model-year Class 5, 6 and 7 trucks equipped with both gasoline and diesel engines by looking at eight distinct factors: engine reliability/dependability; ease of access for service or maintenance; maintaining speed on grades; acceleration when fully loaded; control module (ECM); vibration at idle; engine warranty; and average fuel economy.

Customer Satisfaction Study

The Customer Satisfaction Study, now in its 19th year, measures customer perceptions of 2010 model-year Class 5, 6 and 7 commercial trucks. Within the product index, six factors are used to determine overall satisfaction: engine; warranty; cost of operation; cab and body; ride/handling/braking; and transmission. The study also measures satisfaction with services received from an authorized truck dealer. Six factors comprise the service index: service facility; service quality; service advisor; service initiation; service delivery; and service price.

Hino Trucks had the highest scores in all ratings factors for both studies. Hino’s complete 2012MY product line-up of conventional trucks is now approved to use up to B20 biodiesel. Under the hood, the 338 model is powered by Hino’s proprietary six-cylinder 8L J08E-VB and produces 260 hp with 660 lb. ft. of torque. All come standard equipped with Allison’s fully automatic transmissions. Hino Trucks uses selective catalytic reduction (SCR) and is the only manufacturer to meet current EPA emissions standards without the use of credits.

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Source: Hino Trucks