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The Creativity of Harmless Hijinks

Aug 2nd, 2013 | By | Category: Nick Kemper's Blog

In the summer, we head for water. In a week or so I’ll be dipping my toes in the snow-fed waters of Lake Tahoe. The kids will be on the paddle boards. A few years back I met a guy who was scouring a small […]

Work Schedules and Sleep Schedules

Jul 26th, 2013 | By | Category: Nick Kemper's Blog

I think we have totally missed the boat on marrying work schedules with sleep schedules. I have battled to stay awake from morning until night since I was a kid. Beginning in middle school, I would come home from school and put Dark Side of […]

New Laptop – New Challenges

Jul 20th, 2013 | By | Category: Nick Kemper's Blog

I got a new laptop this week. I’ve had the old one since 2007 and it’s held up well. It never had sufficient storage capacity, so it ran slow a lot of the time. I lugged it back and forth from home to work and […]

Guidance and Training — Don’t Drop the Ball

Jul 12th, 2013 | By | Category: Nick Kemper's Blog

My 10-year-old laid this on me last night as we were driving home from watching the movie 42: “Did you know there’s a new invention that can watch you while you’re hitting, and after every pitch it tells you exactly what you did wrong with […]

There’s No Excuse for Aggressive Driving

Jul 5th, 2013 | By | Category: Nick Kemper's Blog

My daughter was driving on the Marquam Bridge in Portland recently, moving slowly in traffic, and a semi truck and trailer came into her lane and knocked her into the next lane over. Thankfully, she wasn’t hurt. The spot is a notoriously dangerous section of […]

Mystifying Things that Go On in Tow Trucks

Jun 28th, 2013 | By | Category: Nick Kemper's Blog

Every day I get calls from tow company owners and managers who are mystified about what their employees are doing. Just yesterday a gentleman from South Carolina called for a quote on a crossbar, pivot pin and wheel grids for his Jerr-Dan carrier. His question […]

Proactive Customer Service

Jun 21st, 2013 | By | Category: Nick Kemper's Blog

I visited my previous workplace last night to drop off some dollie tires, and it reminded me of — by the time I left — how happy I was to stop working there. There is something about managing a tow company that can just beat […]

How to be More Productive as a Commissioned Driver

Jun 14th, 2013 | By | Category: Nick Kemper's Blog

For the first several years I was in a tow truck I did not train any new employees. We had veteran drivers with more experience, and I worked swing shift — for some reason it seemed like they wanted training to take place in the […]

Distractions of Electronic Devices and the Value of Connecting with Others

Jun 7th, 2013 | By | Category: Nick Kemper's Blog

I watched a TedTalk the other day with Sergey Brin from Google showing off the new Google Glasses, which is basically an eye-mounted camera/computer. You wear them like glasses and you can take photos or video with voice command, or open messages which you can […]

Judging Others

May 31st, 2013 | By | Category: Nick Kemper's Blog

I got some spam the other day from a training materials firm that I once bought something from, and I glanced at the email without reading it closely. The subject read, “5 Dumb Ways to Kill Employee Morale – and 5 Great Ways to Improve […]