Towing Equipment Search:

Beacon Software Announces TowStatus Feature

Mar 30th, 2018 | By | Category: New Products

Beacon Software announced a new feature for its Dispatch Anywhere Towing Software that provides a tow customer a live map status, alerting them (via a smartphone) on their tow driver’s route status and arrival time.  The feature, TowStatus™ Real Time Driver Tracking will be available and demonstrated at the Florida Tow Show, April 3-6, 2018 in Orlando, Florida.

“Consumers that are familiar with Uber and Lyft have come to expect this type of feature and we think TowStatus will be a great addition to our Dispatch Anywhere Roadside Management Software,” stated Beacon Software President Todd Althouse.  “Through a setting on the Dispatch Anywhere software, towing companies will be able to send the towing customer a text OR email with a website link enabling the towing customer to view the real-time status of their tow driver on a live map.”

The TowStatus settings (with Dispatch Anywhere) enable the towing company to send either an email or text (supplied by the customer) once the tow has been initiated in Dispatch Anywhere. In addition, Beacon has negotiated pricing with MercurySend Text Messaging Service for those towing companies that need a text SMS service.  The texting feature will be built into the Dispatch Anywhere software for towing companies that want to utilize the MercurySend text service.

MercurySend will also have a Customer Evaluation Survey Feature (as part of their texting service) that will enable the towing company measure customer satisfaction level.  The survey feature can be a valuable way to measure driver performance and make the results available on websites/social media.  To register for MercurySend go to https://www.mercurysend.com/BeaconRegister.html .

For more information call 440-237-6653 Visit www.towstatus.com.