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Agero Service Providers Mobilize Against Sandy

Dec 14th, 2012 | By | Category: Industry News

Dennis Richards of Agero loads up before leaving the Boston area in October with gas cans and bottled water for service providers in the New York and New Jersey area.

Agero put in place a multi-faceted response plan to mobilize the company’s network, fuel supplies and other assets as Hurricane Sandy made landfall in the Northeast.

Realizing that fuel supplies were going to be a critical issue, Agero and its service provider network quickly coordinated fuel runs using service providers from Maryland to Massachusetts. In addition, Agero providers moved over 60 trucks into stricken areas.

Service providers worked non-stop through bad weather and other challenges. With so many jump-start calls and limited fuel, providers found themselves trying to pre-determine if a storm-damaged vehicle was likely to start before sending a service vehicle. Even gas cans were hard to find.

“Agero hand delivered 25 five-gallon gas cans to our office,” said Jane Glass, who runs Lightning Roadside Assistance of Levittown, New York with her partner, Stu Hornik. “Without Agero, we would have been unable to operate the business for the duration of the storm.”

Service providers responded to many jump-start calls from drivers at gas stations who had worn down their vehicle’s batteries while waiting in line with their engines off. Many were using their accessory outlets to charge cell phones. ??“We’ve always said our providers are the best in the business”, said Dave Sunkenberg, Agero’s VP of Network Services. “Sandy gave them another chance to prove it.??”